How we benchmark builder teams (public data only)
Buyers spend months with a builder's sales, construction and warranty teams. Many builders measure these teams with homeowner surveys (Avid/AvidCX, GuildQuality, Eliant, NewHomeSource TrustBuilder). We only use results the survey company or builder has published. We never use private, internal or builder-shared survey reports.
What we show
- Survey score: the best public homeowner-survey score we found, in this order: Avid Ratings public profile, NewHomeSource TrustBuilder, GuildQuality. Each shows its review count, scope (Triangle division vs company-wide) and link.
- Team sub-scores (where public): Avid profiles publish Quality of Home (a proxy for the construction team), Quality of Experience (sales and the overall process), Caring Displayed (the whole team) and Overall Responsiveness (construction and warranty service). No public source breaks out warranty-team scores by Triangle division.
- Team & CX awards: AvidCX Diamond/Benchmark (top 25% nationally on 90-day move-in surveys), GuildQuality Guildmaster, and Lifestory Research "America's Most Trusted" (a national brand survey, not Triangle-specific).
- BBB is shown only as complaint-handling context, not as a satisfaction score.
Coverage (44 builders)
| Source | Builders covered | |
|---|---|---|
| Avid Ratings public builder profile (score + 4 sub-scores) | 5 of 44 | source |
| NewHomeSource TrustBuilder rating | 9 of 44 | source |
| GuildQuality profile score | 2 of 44 | source |
| AvidCX Diamond / Benchmark award (Triangle division, 2026) | 2 of 44 | source |
| GuildQuality Guildmaster 2026 | 5 of 44 | source |
| Lifestory America's Most Trusted 2026 (national brand) | 17 of 44 | source |
| Eliant Homebuyers' Choice 2026 (Triangle division) | 0 of 44 | source |
| J.D. Power new-home study (discontinued 2011) | 0 of 44 | source |
| Any survey score | 16 of 44 | |
| Any score or award | 29 of 44 | |
| No public survey data at all | 15 of 44 |
No public survey data found for: Mattamy Homes, Davidson Homes, Eastwood Homes, McKee Homes, Caruso Homes, True Homes, HHHunt Homes, Chesapeake Homes, Upright Builders, Wagoner Homes, Adams Homes, New Home Inc., JSJ Builders, National Home Corporation, Beechwood Homes. "No public survey data" doesn't mean a builder is bad. Many builders survey their buyers but don't publish the results. Ask the builder for its published survey scores or awards, and ask neighbors in the community.
Gaps, honestly
- Avid's full 2026 Benchmark winner list isn't linked from ECI's public announcement, so we only show Benchmark awards that a builder or ECI published.
- Some NewHomeSource numbers come from search summaries because the pages block automated access. Those are marked.
- Google review ratings aren't included: they are per-community, they change daily, and we couldn't verify them reliably.
- 2026 Eliant Homebuyers' Choice winners found were other divisions (e.g., Tri Pointe Las Vegas/Orange County, Century San Antonio); no Triangle division winners found.
- Discontinued its U.S. New-Home Builder Customer Satisfaction Study in 2011.